RETURNS/EXCHANGES GUIDELINES EXCHANGES

We do accept exchanges. To make an exchange please do the following:

  • Email us with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24-Hrs with further directions.

**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **

DAMAGED GOODS

If a product is delivered damage please do the following:

  • Send an email Titled “Damaged”
  • Email us a photo of the damaged goods.
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24-Hrs with further directions

**A refund won’t be made for the damaged item unless the item can’t be replaced. **

RETURNS

For hygienic reasons, all hats, socks, masks, tank tops, bike shorts, and bra tops are FINAL SALE.

If you are not 100% satisfied with your purchase, you can return your item(s) by reaching out to us at info@tomboymalibu.com within 5 (FIVE) days of when your order was received.

  • Items must be unworn and unwashed.
  • Original shipping charges are non-refundable.
  • You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages. Please ship all returns using a tracked shipping method.
  • If exchanging, you are responsible for the return shipping along with the shipment of your new items.
  • Orders made with promo codes are non-refundable including orders placed with your email sign up code. Orders placed using any discount code are exchange only.
  • Sale items are final sale, no returns or exchanges are allowed. If your return does not meet the conditions outlined above, we reserve the right to refuse refund.

RECEIVED THE WRONG ORDER OR A FAULTY ITEM?

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@tomboymalibu.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have received an incorrect or faulty item.